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Help Desk
Hot Line
Call
Center
Asset
Management
Hardware
and Software
Inventory
C.R.M.
Planner
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HELP DESK, HOT LINE,
CALL CENTER
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A well organised and structured system
is at the heart of an Help Desk Service that satisfies the demands of
its users and gives the IT Departement the means to answer those demands
effectively. Each person in the
company needs to know who to call when hardware or software issues
arise. The IT Department technicians in their turn have to know the
procedure for escating issues that need further investagation or
additional work.
Our company is dedicated to Help Desk software and its related
components. We know what a Help Desk requires and our team has extensive
experience in delivering solutions. Depending
on the scale of the project (organisation, number of users, budget, etc.),
our solutions offer as a minimum the following functionality:
FEATURES
Call logging and validation,
Call tracking,
Call event log,
Alerting,
Escalation management, call re-assignment,
Work Order processing
Knowledgebase,
Solution prompting (standard resolutions, keyword solutions, etc.)
Integrated Email (Outlook, Lotus Notes, etc.)
Statistics,
Reporting... |
GOALS
Increase Productivity
- Better comunications (between people, about products...)
- Faster response times
Improve Quality
- Centralised Knowledgebase
- Easy to learn, solution prompting
- Trend statistics and alerts
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 MORE...
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